markitel
Last updated · July 3, 2026
When paid checkout is available, Markitel Pro and Elite are recurring subscriptions billed in advance, monthly or annually, through the payment processor shown at checkout. By subscribing through an available checkout flow, you authorize recurring charges to your payment method at the then-current price for your plan and billing cadence until you cancel. The Starter tier is free and involves no charge and therefore no refund.
Paid subscriptions renew automatically at the end of each billing period. You may cancel at any time through the billing controls provided in your account area or by contacting support@markitel.com from the email address associated with your account. Cancellation stops all future renewal charges; you retain paid access through the end of the period you have already paid for, after which the account reverts to the free Starter tier. We do not require you to complete a retention call or exit interview to cancel.
Because access to signals, analytics, and tools is delivered digitally and immediately, subscription fees are generally non-refundable except where a refund is required by applicable law. As a discretionary courtesy, we may grant a full or prorated refund of the most recent charge if you contact us within 14 days of that charge and have not substantially used the paid features during that period. For annual plans, we do not refund unused months after the 14-day window unless required by law.
Discounted pricing (for example, a founders-launch promotion) applies only while the promotion is active and according to its stated terms and expiry. Unless the promotion expressly states otherwise, the subscription renews at the standard list price. Promotional charges are subject to the same refund rules described above.
If you believe a charge is incorrect, please contact support before initiating a dispute with your card issuer so we can resolve it directly and quickly. Chargebacks filed without first contacting us, or chargebacks we determine to be fraudulent, may result in suspension or termination of the account.
Email support@markitel.com from the email address associated with your account, including the approximate date and amount of the charge in question. We aim to acknowledge refund requests within one business day and resolve them as quickly as the billing-provider record, account usage, applicable law, and any required owner review allow. This policy does not limit any non-waivable statutory rights you may have under the consumer-protection laws of your jurisdiction.