Support center

Get the right help without exposing sensitive data.

One place for user support, partner questions, cTrader coordination, billing, responsible disclosure, and incident review. We aim to acknowledge ordinary support within one business day.

Email support Check status

General supportsupport@markitel.comAccount access, product questions, billing help, and ordinary user support.Include: Your account email, the route or feature, approximate time, and what you expected to happen.Partnershipsceo@markitel.comBrokers, IBs, cTrader Store work, API/SDK pilots, co-branding, and platform partnerships.Include: Company name, website, country, requested integration, target audience, and launch timing.Billing and refundssupport@markitel.comSubscription, invoice, refund, checkout, and billing-portal questions.Include: Account email, charge date, amount, plan, and any Stripe receipt id if you have it.Security reportssecurity@markitel.comResponsible-disclosure reports, security questionnaires, and suspected account compromise.Include: Steps to reproduce, affected URL or endpoint, time observed, browser/device, and impact.

Before you send

Keep secrets out of support channels.

Never send passwords, OAuth tokens, API keys, seed phrases, card numbers, broker login details, private keys, or raw signing secrets. For partner/API issues, identify credentials by partner slug and key prefix only.

Safe details to include

Account email and approximate timestamp.
Page URL, broker or venue name, and visible error code.
Screenshots with balances, tokens, and account numbers hidden.
Partner slug, integration surface, and request id if available.

Urgent broker or venue issues

If the issue involves an open position, margin call, withdrawal, deposit, account lock, or time-sensitive execution problem, also contact your broker or venue directly. Your broker controls funds, account permissions, final execution, margin, and trade records.

Triage classes

Route the issue by what it affects.

Broker connection or cTrader OAuth

Signal feed, workspace, or AI assistant

Billing, plan, refund, or invoice

Partner API, co-brand, or referral tracking

Security report or suspected account compromise

Privacy, legal, or data-export request

Check service status

Public pipeline health and service state before you open a ticket.

Read the support policy

Response targets, incident triage, sensitive-data handling, and role inboxes.

Security practices

Responsible disclosure rules and security-review boundaries.

Contact form

A structured way to reach the same team if email is not convenient.

Privacy and data-rights requests go to privacy@markitel.com. Legal or compliance notices go to legal@markitel.com. For terms, risk disclosures, refund handling, subprocessors, and partner API terms, use the Legal Center.

Support center

Get the right help without exposing sensitive data.

One place for user support, partner questions, cTrader coordination, billing, responsible disclosure, and incident review. We aim to acknowledge ordinary support within one business day.

Email support Check status

Before you send

Keep secrets out of support channels.

Safe details to include

Account email and approximate timestamp.
Page URL, broker or venue name, and visible error code.
Screenshots with balances, tokens, and account numbers hidden.
Partner slug, integration surface, and request id if available.

Urgent broker or venue issues

Triage classes

Route the issue by what it affects.

Broker connection or cTrader OAuth

Signal feed, workspace, or AI assistant

Billing, plan, refund, or invoice

Partner API, co-brand, or referral tracking

Security report or suspected account compromise

Privacy, legal, or data-export request

Check service status

Public pipeline health and service state before you open a ticket.

Read the support policy

Response targets, incident triage, sensitive-data handling, and role inboxes.

Security practices

Responsible disclosure rules and security-review boundaries.

Contact form

A structured way to reach the same team if email is not convenient.

By trader

By desk

By trader

By desk

Get the right help without exposing sensitive data.

Keep secrets out of support channels.

Safe details to include

Urgent broker or venue issues

Route the issue by what it affects.

Get the right help without exposing sensitive data.

Keep secrets out of support channels.

Safe details to include

Urgent broker or venue issues

Route the issue by what it affects.